Refund policy

Return & Refund Policy

Returns

At this time, GenZRevival does not accept returns or exchanges for non-defective items.

As our store grows and becomes financially self-sufficient, we may introduce a return and exchange program. Any future changes to this policy will be reflected on this page.

Because our products are made to order, we are currently unable to accept returns simply because a customer changed their mind, ordered the wrong size, or ordered the wrong color.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible so we can work to resolve the issue.

You have 20 calendar days after your order is marked as delivered to report a damaged, defective, or incorrect item and provide proof of the issue.

You can submit your proof by:

Please provide clear photographs showing the problem with the item. Additional information, such as your order number, may also be requested.

If the issue qualifies under our fulfillment provider's policies, we will work to provide an appropriate resolution, which may include a replacement at no additional cost.

We cannot guarantee that every reported issue will qualify for a replacement or refund. Eligibility may depend on the nature of the issue and the requirements of our fulfillment provider.

For reference, Printify currently allows eligible damaged, defective, or incorrect products to be reported within 30 calendar days of delivery, with required photo evidence.

Refunds

GenZRevival does not currently offer refunds for non-defective items or orders that a customer simply wishes to return.

If GenZRevival cancels an order and a refund is owed, the customer will receive a refund for the canceled order.

If an item arrives damaged, defective, or incorrect, please follow the Damaged, Defective, or Incorrect Items section above rather than attempting to return the item.

European Union Purchases

GenZRevival currently intends to sell only within the United States and other locations specifically enabled at checkout.

We currently do not intentionally offer sales to customers in the European Union or other locations that are not enabled for purchase.

If you are located in a country or region that GenZRevival does not currently serve and our checkout nevertheless allows you to place an order, please contact us before completing the purchase.

As our available shipping regions expand, this policy will be updated to reflect the countries and regions we serve.

Policy Changes

GenZRevival may update this Return & Refund Policy as the store grows and our return, refund, and customer-support capabilities change. The current version of this policy will always be published on this page.